Privacy policy

Last Updated: July 7, 2026

EssentialPetCo ("we," "us," or "our") operates this online store and website, including all related products, services, features, and content (collectively, the "Services").

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, create an account, contact us, or use any of our Services.

Our store is powered by Shopify, which provides the technology needed to operate our online store, process payments, and provide a secure shopping experience.

By using our website or Services, you agree to the practices described in this Privacy Policy.

Information We Collect

When you shop with EssentialPetCo, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Payment Information

  • Payment details

  • Transaction information

  • Payment confirmations

Payment information is securely processed through third-party payment providers and is not stored directly by EssentialPetCo.

Order Information

  • Products purchased

  • Order history

  • Cart activity

  • Returns, exchanges, and refunds

Account Information

If you create an account, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved information

Device and Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Website activity

  • Cookies and similar technologies

How We Collect Your Information

We collect information through:

Information you provide directly:
When you place an order, create an account, subscribe to updates, contact customer support, or provide information through our website.

Automatic collection:
Through cookies, analytics tools, and similar technologies that help us improve our website and customer experience.

Service providers:
From trusted companies that help us operate our business, including payment processors, shipping providers, Shopify, and other technology providers.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Process payments securely

  • Provide customer support

  • Send order confirmations and updates

  • Manage customer accounts

  • Handle returns, refunds, and exchanges

  • Improve our website and services

  • Provide personalized product recommendations

  • Send promotional emails or offers when you have chosen to receive them

  • Prevent fraud and protect our customers

Sharing Your Information

We may share your personal information with trusted service providers that help us operate our business, including:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Customer service providers

  • Marketing and analytics providers

These providers only receive the information necessary to perform their services.

We may also share information when required by law or when necessary to protect our rights, customers, or business.

Shopify Services

Our online store is hosted by Shopify. Shopify processes certain information to provide services such as website hosting, payment processing, security, and store management.

Your information may be processed by Shopify and its partners according to Shopify's own privacy practices.

Cookies

We use cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Provide a better shopping experience

You can control cookie settings through your browser.

Third-Party Links

Our website may include links to third-party websites or services.

We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

EssentialPetCo does not knowingly collect personal information from children.

Our Services are intended for customers who meet the minimum age requirements in their location.

If you believe a child has provided personal information, please contact us so we can remove it.

Data Security

We take reasonable steps to protect your personal information. However, no online system can guarantee complete security.

We recommend keeping your account information secure and avoiding sharing sensitive information through unsecured channels.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your personal information

  • Requesting corrections

  • Requesting deletion of your information

  • Opting out of certain marketing communications

To exercise these rights, contact us using the information below.

We may verify your identity before completing your request.

International Data Transfers

Your information may be transferred, stored, or processed outside your country of residence through Shopify and other service providers.

We take reasonable steps to ensure your information receives appropriate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

EssentialPetCo.
Email: essentialpetcosupport@gmail.com